Privacy Policy

This Privacy Policy forms an electronic contract under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, governing how EraWay Marketing Private Limited ("Company", "we", "us", "our") collects, uses, discloses, and protects your personal information.

By using this website, you confirm that you understand and agree to this policy, and you provide your unconditional consent under Sections 43A and 72A of the IT Act, 2000. If you do not agree with any part of this policy, please do not use our website.

Key Terms

• Personal Data — any information relating to an identified or identifiable individual, including how you interact with us (e.g. device information, IP address).
• Products — the products EraWay offers to consumers, which this policy covers.
• End User — an individual who directly uses our services in a personal capacity, such as registering as a distributor or making a payment to us.
• Visitor — someone browsing the website or contacting us without being logged into an EraWay account.
• User — anyone who provides personal information to us, including consumers, Independent Distributors, employees, and business associates.

Our Commitment to Your Privacy

Protecting the confidentiality and privacy of the information entrusted to us is a core obligation. We generally collect only the personal information that is voluntarily shared with us, so that we can provide the products, services, and support you're looking for. This policy explains what we collect, how it's processed and shared, how long we retain it, and how you can reach us with any privacy concerns.

We act as a Data Controller when we decide how and why your personal data is processed, and as a Data Processor when we process personal data on behalf of another controller. Our data handling practices are reviewed regularly to stay aligned with applicable privacy laws.

Why We Collect Your Information

• To process account and distributor registration
• To complete KYC verification
• To dispatch and deliver products
• To calculate and issue commissions

Information We Collect

We may collect identifying details — such as your name, guardian/spouse name, gender, email address, mailing address, and phone number — when you browse, register, place an order, fill out a form, subscribe to updates, or otherwise interact with our website. You're welcome to browse anonymously; however, certain activities (like completing KYC) will require this information.

Visitors

You can browse our website without providing any personally identifiable information. If you choose to register as an Independent Distributor or place an order, the details you provide (name, address, email, phone number) may be shared with a registered Distributor to help process your registration or order. We may also retain your contact details to assist you more effectively if you reach out again.

Ordering

When you place an order — online or at a Franchisee Store — we collect details such as your name, contact information, order details, and payment/transaction information to process and deliver your order. Relevant order details may be shared with our shipping partners solely to complete delivery.

Payments

Payment details (debit/credit card, net banking, etc.) are used only to process your order and are not stored on our website. This information is transmitted securely to the relevant bank; we retain only the transaction reference number and amount paid.

Surveys & Promotions

You may choose to share information to take part in surveys, polls, or questionnaires. We use this to improve our products and services, and may also use it to send marketing or promotional communication. You can opt out anytime via the unsubscribe link in our emails, or by writing to us at privacy@eraway.in.

Non-Personal Information

We may also collect non-identifying technical information whenever you interact with our website, such as browser type, device type, operating system, and internet service provider.

Cookies

Our website uses cookies to improve your browsing experience and, at times, to remember information about your visit. You can configure your browser to refuse cookies or alert you when they're being set — note that doing so may affect how parts of the website function.

How We Protect Your Information

We follow reasonable data collection, storage, and security practices designed to guard against unauthorised access, alteration, disclosure, or destruction of your personal information — including your username, password, and transaction data.

Children's Privacy

Our website is not directed at, or intended for, individuals under the age of 18 (21 in the case of Maharashtra). We do not knowingly collect personal information from children; if we become aware that we have, we will delete it promptly.

When We May Share Your Information

We may disclose your personal data where it is lawful to do so, including to:

• Deliver the products or services you've requested
• Process a payment you've initiated
• Meet a legal obligation, such as detecting or preventing fraud
• Support regulatory reporting, litigation, or the defence of legal rights
• Pursue a legitimate business purpose
• Send you information or promotional material about our products and services
• Fulfil a request you've made or consented to
• Improve your experience using our products

Who We May Share It With

• Group companies, subcontractors, Independent Distributors, agents, and service providers who support our operations
• Law enforcement, government authorities, courts, regulators, auditors, and dispute-resolution bodies
• Statutory and regulatory bodies where disclosure is legally required
• Overseas regulators, where applicable
• Any other party you've specifically instructed us to share your data with

Your Rights

You have the right to request access to the personal data we hold about you, and to ask us to correct any inaccuracies. We may verify your identity before fulfilling such a request. You also have the right to object to our processing of your data where we're no longer entitled to use it, and — depending on the circumstances — the right to request deletion, restrict processing, or obtain a copy of your data in electronic form.

To exercise any of these rights, write to us at privacy@eraway.in, and we'll make reasonable efforts to respond in line with applicable law.

Data Security & Retention

We maintain reasonable security policies to protect your personal information against unauthorised loss, misuse, alteration, or destruction, and limit access to those who need it. While we take these protections seriously, no method of transmission or storage can be guaranteed 100% secure.

We retain personal data for as long as needed to provide our services, stay in touch with you, and meet our legal, regulatory, and other legitimate business obligations.

Links to Other Websites

Our website may contain links to third-party sites that are not governed by this policy. We encourage you to review the privacy policy of any site before sharing your personal information there.

Scope of This Policy

This policy applies to all information you provide to us — through the website, at our office, or at a Franchisee Store.

Changes to This Policy

We review this policy regularly to keep it accurate and up to date. Any changes will be posted on this page, and continued use of the website after such changes are posted will be treated as your acceptance of them. We recommend checking back periodically.

Contact Us

For questions or complaints relating to this Privacy Policy, please reach out to our Grievance Officer:

Name: Dilip Kumar
Contact No.: +91-6393862150
Email: grievanceofficer@eraway.in

Last updated: September 2026.